Enjoy the In-Store Experience Online with Live Shopping Assistance from AT&T

A customer gets help over video chat on a laptop

There are plenty of benefits to shopping online. Some people like to avoid crowds, save themselves a trip to another part of town, or shop from the comfort of their own homes. Online shopping has been especially appealing over the past year and a half, with the global pandemic. That said, it can be hard to get the same level of personalized shopping help that you might expect from the in-store experience.

For example, if you visit your local AT&T retail store, it’s easy to ask a representative for recommendations on a new phone, get help choosing the right phone plan for your family, have them show you important features, or figure out the best deal for switching from another cell phone provider. Traditionally, online shopping has not offered this kind of support. You’ll instead have to read reviews, or maybe compare any relevant product information for yourself.

The good news is that AT&T has taken steps to bring many of the benefits of in-person shopping to online customers through a service called Live Shopping Assistance from AT&T.  Here’s what you need to know about this service.

What is Live Shopping Assistance?

Live Shopping Assistance brings the personal touch of retail to the online shopping experience by letting customers video chat with experts and get shopping help in real time. Virtual help is available Mon.-Fri. 7AM-11PM CT, Sat. 7AM-9PM CT, and Sun. 8AM-8:30PM CT (subject to change).

What can virtual experts help with?

As the name suggests, Live Shopping Assistance is a service for people looking to shop. This means you can get help over video chat for things like choosing the right phone plan or switching your wireless service to AT&T. An expert can also show you different products, demonstrate important features, and do their best to give you a sense of the look and feel of different devices. Go here to connect with an expert. It is important to note, however, that this is not a tech support service. If you are looking to resolve technical issues, you might want to visit the AT&T community forms, read through AT&T Wireless support articles, or reach out directly to AT&T.

How do I get my order?

Online orders that you make through AT&T Live Shopping Assistance will be shipped to your home within 2-3 business days—and where available, even that very same day. If you live in an eligible area, you might be able to get free same-day delivery and expert setup through AT&T Right to You.1 AT&T also offers customers the option to buy items online and pick them up at a retail store or curbside the same day if the items are available.

Best of luck and happy shopping

Hopefully, this post gave you a quick overview of Live Shopping Assistance and why it might be helpful. Of course, if you’d still prefer to visit an AT&T retail store, you can also always find the nearest one using this online store locator tool.

This article was written by Matt Johnsen, a TechBuzz contributor. The statements in this article are his own and don’t necessarily represent the positions, strategies, or opinions of AT&T.

1 Same day delivery subject to availability. Select areas only. Services provided by AT&T or an authorized provider. See att.com/righttoyou for details.





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