How to Track Your AT&T Order Status

If you’ve recently ordered a device online from AT&T, you might be wondering when you can expect to receive it. The good news is that it is very easy to track your AT&T order. There are a couple different ways. Here’s how it works:

  • First off all, you should have received an email with the status of your order. Be sure to check any email account that you might have on record with AT&T. You can expect updates there.
  • You can also go to the AT&T Order Management Hub and pull up your order by entering your zip code and order number.
  • Alternatively, you can log into your myAT&T account here. From there, you’ll want to visit the Account Overview section. You’ll see a little module (pictured below) that shows you the status of your order. If you are participating in a trade-in offer that requires you to send your old device back to AT&T, you can also keep track of that process here.(Exact user experience may vary)

How long does it take for AT&T to deliver your device?

Delivery generally takes two to three business days, though it can sometimes take as much as three to five business days. It’s also important to know that pre-orders will ship on a first-come, first-serve basis, and, of course, if items are back-ordered, they won’t ship until they become available.

Get same-day delivery and expert setup with AT&T Right to YouSM

Some customers are eligible for free same-day delivery and expert setup through AT&T Right to YouSM. Eligible customers can even choose their own delivery time with this option. If you order your device through AT&T Right to YouSM, you should receive text messages about the status of your order. You can also track your order status in the AT&T Order Management Hub mentioned above.

Enjoy your new device!

Hopefully this post helped you understand your options for tracking delivery of your new device. For other tips on getting started with AT&T, you might want to check out this article on how you can manage your AT&T account from your phone. Now, enjoy your new device!

This article is AT&T sponsored content written by Matt Johnsen, a TechBuzz contributor and AT&T employee. The statements in this article are his own and don’t necessarily represent the positions, strategies, or opinions of AT&T.


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