Moving With Your Internet Service

a picture of a woman moving

Moving can be complicated and stressful. There are often a lot of new things you’ll have to get for your new residence. However, your existing internet service plan may be something you can take with you.

We’ve compiled a step-by-step guide for movers to help make things less complicated.

Step 1 – Find out what services are available

The most important first step is gathering all the information you’ll need. You’ll not only want to know what service providers are available to you, but also what services are offered at your new location.

To see what services are available from AT&T at your new address, you can use the availability checker.

Step 2 – Arrange for service at your new residence

You don’t have to wait until you’re in your new home or apartment to arrange for internet service. You can arrange for service at your new residence beforehand.

Moving is stressful enough without having to worry about waiting for internet access at your new place. By setting things up ahead of time, you can avoid having a long period without your favorite services. We suggest making these arrangements about a month out.

If you’re taking your AT&T plan with you, or you’re switching to AT&T, you can reach an AT&T moving specialist at 800.288.2020.

Step 3 – Let your current provider know you’re moving

If your current service provider is not available at your new address, then you’ll need to cancel with them before you move.

As with arranging for new services, we suggest contacting your service provider about cancellation about a month in advance.

Some important details to sort out will be:

  • The end date of your service
  • Your final bill
  • Any appointments for a technician to uninstall equipment

If AT&T service is not available at your new address, you can find out how to cancel your service here.

Step 4 – Packing everything

When you’re finally ready to start moving all your belongings, the first step will be packing everything up. If you’re able to transfer your service to your new address, you’ll want to take some of your internet equipment with you to your new home.

Remember to pack the following:

  • The Wi-Fi Gateway, which serves as both a modem and a router
  • Ethernet cables
  • Wi-Fi Extenders (if you have any)

Step 5 – Setting up your new home

To get internet set up in your new home, you will need a service installation appointment. A technician will come to your new address and get everything up and running.

If you arrange for a service call ahead of time, you may even be able to get your internet line set up by a technician before your actual move-in date. You will need to be present when the technician comes, however.

In addition to setting up internet service in your home, you will also need to connect your devices to your new home network. You may wish to download the AT&T Smart Home Manager app1 to help you get all of your devices set up.

More Information

If you would like more information about moving with AT&T, visit the AT&T moving page.

You may also want to check out this TechBuzz article full of helpful moving tips and this moving checklist to help you plan.


This article is AT&T sponsored content written by Zachary Handa, a TechBuzz contributor. The statements in this article are his own and don’t necessarily represent the positions, strategies, or opinions of AT&T.


1 AT&T Smart Home Manager is available to AT&T service customers with a compatible AT&T Wi-Fi Gateway.

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